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Contact Us

At Spinfin, we are committed to providing you with the best possible customer support experience. Whether you have a question about our services, need help troubleshooting an issue, or want to learn more about how we can assist you, we're here to help.

Customer Support Availability

Our dedicated team of experts is available 24/7 to provide assistance via live chat and email. You can choose the most suitable support channel for your issue:

  • Live Chat: For immediate assistance, click on the "Chat with Us" button at the bottom right corner of this page. Our live chat agents are available around-the-clock.
  • Email Support: If you prefer to communicate via email, please send your query. We'll respond as soon as possible.

Help-Centre Access

Before contacting us directly, we recommend checking our comprehensive help-centre for answers to frequently asked questions. The FAQ section covers a wide range of topics, from account verification to responsible gambling assistance.

Live Chat Support

Our live chat service is available 24/7 to address any queries you may have. Our agents are experienced and knowledgeable in resolving a variety of issues, including:

  • Technical troubleshooting
  • Account recovery
  • Verification support
  • Responsible gambling assistance

Please note that we aim to respond within under 30 seconds for most inquiries.

Email Support

If you prefer email communication or need more detailed answers, please send your query. We'll do our best to provide a timely and accurate response.

Response Times

We strive to respond as soon as possible. However, the volume of inquiries may affect our response times. Your patience is appreciated while we work on resolving your query.

Multilingual Support

While English is our primary interface language, we offer additional languages for international customers:

  • German
  • Spanish
  • Finnish (and more)

Please select your preferred language using the language selector in the header or footer of this page.

Preferred Contact Methods

We recommend choosing live chat for immediate assistance or email if you prefer to communicate at a time that suits you. You can also refer to our help-centre for answers to frequently asked questions.

Account-Security Assistance

To ensure your account remains secure, please contact us immediately if:

  • Your account has been hacked
  • Suspicious activity is detected on your account
  • You need assistance with account recovery

Our team will guide you through the necessary steps to protect your account and assist with any issues.

Responsible Gambling Assistance

If you're concerned about problem gambling or simply want more information, please visit our help-centre's responsible gaming section for resources and links to trusted organizations:

  • GAMSTOP
  • National Helplines